Privacy Policy

Introduction

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a booking through our website (the “Site”).By using this Site, you agree to the collection and use of information in accordance with this policy and with applicable privacy laws in Ontario and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect personal information that you voluntarily provide when making a booking, submitting a contact form, or subscribing to our updates. This may include:

Full name
Email address
Phone number
Billing address
Payment information (processed securely through third-party payment gateways)
Dates of stay and property preferences
Any messages or special requests submitted through our Site

We may also collect non-personal information automatically, such as browser type, IP address, and pages visited, to improve our website and services.

Use of Your Information

We use your personal information for the following purposes:

To process and confirm reservations or bookings
To communicate with you regarding your stay or inquiries
To provide customer support
To improve our Site, services, and user experience
To comply with legal obligations and local short-term rental regulations in Niagara-on-the-Lake
To send promotional materials or updates (only if you opt-in)

Sharing and Disclosure

We do not sell your personal information. However, we may share data with:

Service providers who assist in processing payments, managing reservations, or maintaining the Site (e.g., Stripe, Wix, PayPal, or booking plugins).
Regulatory authorities or law enforcement when required by law or municipal by-laws governing short-term rentals in Ontario.
Professional advisors (such as accountants or legal counsel) for legitimate business purposes.

All third-party partners are required to handle your information in compliance with privacy standards equal to or greater than those in Canada.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above or as required by law. When data is no longer needed, it will be securely deleted or anonymized.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse website traffic. You may choose to disable cookies in your browser settings; however, some parts of the Site may not function properly if you do so.

Security of Your Information

We take reasonable administrative, technical, and physical measures to protect your personal data against unauthorized access, alteration, or disclosure. Despite our efforts, no online platform can guarantee complete security; therefore, use of our Site is at your own risk.

International Data Transfers

If you are accessing our Site from outside Canada, please note that your information may be transferred to and stored on servers located in Canada. By using our Site, you consent to this transfer in accordance with Canadian privacy laws.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that information has been collected from a minor without consent, we will promptly delete it.

Links to Third-Party Websites

Our Site may contain links to external websites (such as Airbnb, Instagram, or local attractions). We are not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of any linked websites before providing personal information.

Your Rights

You have the right to:

Access and request a copy of the personal information we hold about you
Request corrections to inaccurate data
Withdraw consent for marketing communications at any time
Request deletion of your personal data, subject to legal or contractual restrictions

To exercise any of these rights, please contact us using the information below.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact:

The FireHall Loft Apartments.
Attn: Privacy Compliance Officer
Virgil, Niagara-on-the-Lake, Ontario, Canada
📧 Email: bookings@firehalllofts.ca

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the new effective date.

Disclaimer

This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. You should consult with a qualified legal professional to ensure full compliance with Ontario’s and Canada’s privacy laws, as well as local short-term rental regulations in Niagara-on-the-Lake.

Terms & Conditions

Effective Date: November 4, 2025
Location: Virgil, Niagara-on-the-Lake, Ontario, Canada

1. Introduction

These Terms and Conditions (“Terms”) govern the use of this website (www.firehalllofts.ca) and the booking of accommodations (Firehall Loft apartments) offered by [The FireHall Loft apartments] (“we,” “us,” or “our”).

By accessing or using our Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy. If you do not agree with these Terms, you must refrain from using this Site or booking any accommodations.

2. Booking and Payment Policy

All bookings made through our Site are subject to availability and confirmation.
To secure a reservation, guests must provide accurate personal and payment information.
Full or partial payment may be required at the time of booking, depending on the property’s policy.
Accepted payment methods include credit/debit cards or secure online payment platforms (e.g., Stripe, PayPal, or other integrated systems).
Prices are listed in Canadian Dollars (CAD) and may be subject to applicable taxes (HST, MAT, or local levies).

3. Cancellations and Refunds

Cancellation policies are displayed during the booking process and may vary per property.
Refunds (if applicable) will be processed according to the stated cancellation policy at the time of booking.
No-shows or early departures are non-refundable.
In exceptional circumstances (e.g., natural disasters, government restrictions, or property maintenance issues), we reserve the right to cancel a reservation and issue a full refund or alternative accommodation.

4. Guest Responsibilities

By booking a stay, guests agree to:

Respect the property, its furnishings, and local community standards.
Follow all house rules provided at check-in or published on the Site.
Ensure that only registered guests occupy the property.
Avoid excessive noise, illegal activities, or damage to the property or neighbouring properties.
Comply with all local bylaws and regulations governing short-term rentals in Niagara-on-the-Lake.

Failure to comply may result in eviction without refund and/or additional charges for damages, cleaning, or by-law fines.

5. Check-In and Check-Out

Check-in and check-out times are specified in the booking confirmation and must be respected.
Early check-in or late check-out requests may be accommodated at our discretion and may incur additional fees.
Guests must return all keys, access codes, and property items upon departure.

6. Damage and Security Deposit

A security deposit may be required prior to arrival.
Guests are financially responsible for any damage, loss, or theft that occurs during their stay.
Costs for repair or replacement may be charged to the guest’s credit card on file.
Intentional or negligent damage may result in additional legal action.

7. Liability Disclaimer

We make every effort to ensure that property descriptions, images, and details on the Site are accurate; however, we do not guarantee that all information will be error-free.
We are not liable for any loss, injury, accident, delay, or damage sustained by guests or their property while on the premises or using our Site.
Guests assume all risk associated with the use of the property, including personal injury, illness, or loss due to theft, fire, or force majeure events.
Use of the Site and accommodations is at the guest’s own risk.

8. Force Majeure

We are not responsible for any failure or delay in performing our obligations due to circumstances beyond our control, including but not limited to natural disasters, government actions, pandemics, labour disputes, or utility failures.

9. Intellectual Property

All text, photos, logos, graphics, and content on this Site are the intellectual property of [Your Business Name] and are protected under Canadian copyright law.
No part of this Site may be reproduced, distributed, or used for commercial purposes without prior written consent.

10. Privacy and Data Protection

Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By booking or submitting information through this Site, you consent to our data practices as described therein.

11. Third-Party Links and Services

Our Site may include links to external websites (e.g., Airbnb, tourism agencies, or payment processors). We do not control or endorse these third-party sites and are not responsible for their content or privacy practices.

12. Termination of Access

We reserve the right to suspend or terminate access to our Site or services, at any time and without notice, for any behaviour deemed harmful, fraudulent, or in violation of these Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.
Any disputes arising under these Terms shall be resolved exclusively in the courts located in Niagara Region, Ontario.

14. Indemnification

You agree to indemnify and hold harmless [Your Business Name], its owners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising out of:

Your use of the Site or rental property
Breach of these Terms
Violation of any law or third-party rights

15. Updates to These Terms

We may revise these Terms periodically to reflect changes in operations, law, or industry standards. Updated Terms will be posted on this page with a revised effective date.

For questions or concerns regarding these Terms, please contact:

The FireHall Loft Apartments
Attn: Legal & Compliance Department
Virgil, Niagara-on-the-Lake, Ontario, Canada
📧 Email: bookings@firehalllofts.ca

⚖️ Legal Disclaimer

This document is provided for informational purposes and should not replace independent legal advice.
You are encouraged to have this policy reviewed by a Canadian lawyer familiar with Ontario short-term rental regulations to ensure full compliance with municipal and provincial laws